RESPONDING TO THE CORONAVIRUS
    UPDATED 5/4/2020

    Through it all, we're here for you.

    Crews Bank & Trust understands these are anxious times and we are sensitive to the needs and circumstances our customers. Together, we will work through the challenges created by the COVID-19 pandemic and continue to provide essential banking services. We have a responsibility to our customers, communities and employees.

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    Protect yourself

    Criminals often take advantage of uncertain times, leading to an increase in fraudulent activity. Please know we are monitoring your accounts for fraud, but remember that we will never call you to ask that you provide or verify your full account number, username or password, or full social security number. If you are ever in doubt as to whether a call is legitimate, simply hang up and call us back directly at 888-406-2220. For more information about what fraudsters have been up to lately, read our blog COVID-19 Brings Out the Scammers.

     

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    Resources

    We understand that this is a very challenging time for individuals, families, businesses, and communities. We have many online resources to help make banking easier. Whether you want to figure out a payment via one of our financial calculators, are looking for resources to teach your kids about money, want to explore and understand online banking, or just find an answer from a list of frequently asked questions, we’ve got you covered. 

    Learn More

    SMALL BUSINESS RESOURCES

    March 19, 2020

    To our valued customers and friends:

    In these unique times, as we are all being impacted by the global crisis of COVID-19, our focus remains steadfast on the health and safety of our customers, our communities, and our family of employees.  We are dedicated to serving you, and we will continue to be here as your trusted advisor.  

    Based on guidance from the Center for Disease Control (CDC), we have begun to make temporary adjustments to the way we are conducting business:

    • Effective Monday, March 23, we will be transitioning our branch lobby operations to the drive-thru. (For locations without a drive-thru, please call for an appointment.) Click here for a complete list of our locations and hours. Our intent is to ensure the safety and health of our employees and customers. Our drive-thru staff will be available to handle most requests.
    • Our ATMs will continue to operate 24/7 as normal.
    • Online and mobile banking are at your fingertips anytime, anywhere. If you are not already using online or mobile banking, we encourage you to contact us at 888-406-2220 or feel free to review your options here.

    • Our team of Lenders, Retail Banking Officers, Personal Bankers and Trust Officers will be available by appointment should you have loan or more advanced banking concerns that may be better suited for an in-person discussion. This includes access to your safe deposit box. Please reach out to make an appointment that fits your needs.

    • Our Customer Service Team is available to assist you by phone:

    Monday - Thursday 8 a.m. - 5 p.m. and Friday, 9 a.m. - 6 p.m.
     
    We are in a fluid, changing environment, with new information and new guidance coming out continually. With this in mind, we may need to adjust how we are serving you in the days ahead, such as increasing our drive-thru hours or adjusting staffing. Our goals are to remain flexible, to provide premier service to our valued customers, and protect the health and safety of our employees and communities. 
     
    Through it all, we are here for you.

    WE ARE TAKING PRECAUTIONARY STEPS

    Investments are not a deposit or other obligation of, or guaranteed by, the bank, are not FDIC insured, not insured by any federal government agency, and are subject to investment risks, including possible loss of principal.

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