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Frequently Asked Questions

We Have the Answers

Crews Bank & Trust is committed to providing exceptional service. Follow the links below to quickly find answers to the questions our customers ask most frequently. If you don’t find what you need here, please contact us in the way that is most convenient for you.

Online and Mobile Banking

How do I sign up for Online Banking?

Is it possible to transfer funds from one bank to another?

How do I set up an External Account?

Is my Username or Password case sensitive?

How do I reset my Password?

Will my online banking password expire?

What is the Online and Mobile Banking Username Criteria?

What is Mobile Banking?

Is Mobile Banking available for businesses?

How do I download the Mobile Banking App?

Is there a charge for Online and Mobile Banking?

How do I clear my cache and cookies?

Is Mobile Banking secure?

What web browsers and mobile operating systems support Online and Mobile Banking?




How much are my deposits insured for?

What happens to my deposit insurance coverage if I have deposits in two or more of the four merging banks prior to the merger?


Online Statements

What are Online Statements?

How do I enroll in Online Statements?

How many statements are available through Online Banking?


Mobile Check Deposit

What is Mobile Check Deposit?

How do I start using Mobile Deposit Capture?

Why am I unable to deposit a check?

Is there a fee to use Mobile Deposit?

What do I do with my checks after I make a deposit?


Bill Pay

Who can I pay through Bill Pay?



Zelle® Person-to-Person Payments

Is there a fee to send or receive money from person to person using Zelle®?

Do I have to share my bank account number or other personal information to send money?

How much money can I send at once? Are there weekly and monthly limits?

Who can I send money to?

How can I enroll in Zelle®?

How do I send money?

Can I cancel a Zelle® payment?


Automated Telephone Banking

What is Automated Telephone Banking?

How do I enroll in Automated Telephone Banking?


Business Loans

Do you offer business loans?

What kinds of loans do you offer?


Residential Real Estate Loans

If I am purchasing a new home, do I need to have a contract before applying for a loan?

Can I apply online?

Do you offer fixed- and adjustable-rate loans?

Do I need to have a checking or savings account at Crews Bank & Trust in order to apply for a mortgage loan?

I received a bill for my property taxes but I thought this was included in my monthly loan payment?

I received my monthly billing notice and my payment has increased. Why did it go up?

Do you require that I have mortgage insurance on my loan?

Is a home inspection required for a new home purchase?

Will I receive a copy of my appraisal?


Consumer Loans

Do you make automobile loans?

Do you offer Home Equity Lines of Credit (HELOCs)?


Debit Cards

What is the daily withdrawal limit at the ATM?

How do I report a lost or stolen Visa® Debit Card?

What are the daily transaction limits for a Visa® Debit Card?

Where can I find surcharge-free ATMs in my area?

Can I use my Visa® Debit Card outside the United States?

What happens if I suspect fraud has occurred on my account?

Why is the gas station charging me a larger dollar amount than I am pumping?

Can I change my card's PIN?



What are your lobby and drive-thru hours?

What are your bank holidays?

What are your daily cut-off times?


Safe Deposit Boxes & Other Services

Safe Deposit Boxes

Cashier's Checks

Wire Transfer Service

Notary Service

Night-Deposit Drop Box

Overdraft Coverage and Extended Overdraft Coverage