Our Banks Have Unified

Impacts to Banking Services:

 

Online and Mobile Banking

You may access Online and Mobile Banking by logging in at www.crews.bank. Your Username and Password will not change. If you forgot your username or password, you may update it at any time. Click "Forgot Password." If you can't remember the information being asked, click "Try another way" and follow the prompts.

LEGACY CHARLOTTE, ENGLEWOOD, AND CREWS BANK & TRUST CUSTOMERS:  

As of Sept. 25, you will be able to access transaction history from the past 90 days. Message history prior to Sept. 25 will be unavailable. Tags, notes, and images that you added to transaction details will need to be reestablished. 

Some account customization features within Online and Mobile Banking will need to be re-established on or after Sept. 25.

• Two-factor Authentication
• Dashboard Customization
• Account Customization (order and hidden/shown)

LEGACY WAUCHULA STATE BANK CUSTOMERS:

Your current Wauchula State Bank Online and Mobile Banking information and preferences have  transfered to your new Crews Bank & Trust account.

Bill Pay

Any Bill Pay payment set up prior to Thursday, Sept. 21, as a recurring payment will process normally.

You can continue to view your payees (companies or people you pay), bill payment history, and scheduled bill payments within the new Crews Bank & Trust Bill Pay. However, if you currently have logins for multiple banks within the Crews banking family, and you choose to merge these accounts, you can continue to view your payees, but payment history will not be available.

Mobile Banking App

LEGACY CHARLOTTE, ENGLEWOOD, AND CREWS BANK & TRUST CUSTOMERS:

On Monday, Sept. 25, you will need to download the new Crews Bank mobile app from the App Store or Google Play. A message will appear in our current app with a link to download our new app.

LEGACY WAUCHULA STATE BANK CUSTOMERS:

If you have auto-updates turned on for your app, the app automatically updated to the Crews Bank app. If auto-updates are off, you can update it manually from the App Store or Google Play.

Debit Cards and Digital Wallets

Your existing Visa® debit card and digital wallet will continue to work. Upon expiration, you will receive a new Crews Bank & Trust debit card.

Card Management

LEGACY CHARLOTTE, ENGLEWOOD, AND CREWS BANK & TRUST CUSTOMERS:

Debit card alerts and notifications will need to be re-established in your new Crews Bank & Trust Online or Mobile Banking account.

ATMs

You now have access to a surcharge-free network of more than 50,000 ATMs through our partnership with AllPoint and Presto; if you choose to use an ATM outside of these networks, a Foreign ATM Fee of $1 will be charged.

Zelle®

LEGACY CHARLOTTE, ENGLEWOOD, AND CREWS BANK & TRUST CUSTOMERS:

Zelle enrollment did not carry over to your new Crews Bank & Trust Online Banking. When re-enrolling in Zelle in your new Crews Bank & Trust app, you will receive a message asking if you want to disconnect from your old account. Please answer "yes" so that you may reestablish the service.

Important: September 2023 Statement Information

On Sept. 30, 2023, Crews Bank & Trust branded statement will be produced containing your September account activity.

LEGACY CHARLOTTE STATE, CREWS, AND ENGLEWOOD BANK & TRUST CUSTOMERS:

Online Statements can be accessed by logging in to online banking or the Crews Bank app after unification. (You will need to download the new Crews Bank mobile app from Google Play or the App Store. A message will appear in our current app with a link to download our new app.)

LEGACY WAUCHULA STATE BANK CUSTOMERS:

Online Statements can be accessed by logging in to online banking or the Crews Bank app after unification. If you have auto-updates on for your app, our app will automatically update to the Crews Bank app. If your auto-updates are off for your app, you can update manually from the App Store or Google Play.

A MESSAGE FROM OUR CEO

February 28, 2023

Dear Valued Customers,

We are excited to announce that our family of banks is unifying under one brand. As you may have heard, Charlotte State Bank & Trust, Englewood Bank & Trust and Wauchula State Bank are becoming Crews Bank & Trust in fall 2023.

Though under the same family ownership, Charlotte State Bank & Trust, Crews Bank & Trust, Englewood Bank & Trust and Wauchula State Bank currently operate under four distinct brands across Central and Southwest Florida.

All four banks will soon unite under the Crews Bank & Trust brand. Rest assured, the hometown service you have become accustomed to will not change. You can continue to expect everything you know and love about your local bank. We will continue to invest in our communities, serve small businesses and provide personalized banking services to our customers. By choosing one brand, we honor the legacy of our family-owned business, increase the number of locations to 19 branches, and create room for future growth and expansion.

Over the next several months, you may begin to see slight changes at your branch that reflect this new chapter in our story. We’re still here and look forward to continuing our “Lifetime of Trust” together.

For more details, stop by any of our branches. Our team is happy to answer any questions you may have.

Sincerely,

Jake Crews
Chairman and CEO