Fraud Alert: Scammers Are Identifying Themselves as Bank Employees

Criminals often take advantage of uncertain times, leading to an increase in fraudulent activity. Please remember, we will never call you to ask you to provide or verify your full account number, username, password, debit card number, unique PIN or Social Security number.

If you receive a call from someone requesting this information, even if the caller ID looks like it is coming from the bank, immediately hang up and report it to Customer Engagement at 888-406-2220.

The Bank is aware of another community bank in Florida with multiple customers who were contacted by a “spoofed” phone number that imitated the bank’s number on caller ID. The scammer identified themselves as a bank employee and stated that they were contacting the customer because of fraud associated with the customer’s debit card. Some customers reported that the fraudster was able to verify their entire card number, address, or their social security number. The fraudster then stated that they will be issuing the customer a new debit card and asked that the customer verify their PIN. Once the PIN was shared, they informed the customer that the PIN from the old card will carry over to the new card.

Never share your debit card number or unique PIN with anyone who calls you, even if the caller ID looks like it is a call from the bank; instead, immediately hang up and call us. If you have released personal information or if you think you have been a victim of fraud please contact the bank or notify local law enforcement immediately. You, our bank customers, are our number one priority.

With COVID-19, the fraudsters are out in force with scams involving a variety of communication channels, including email, phone calls, letters, text messages, faxes and social media. Read COVID-19 Brings Out the Scammers for more information and tips to help keep criminals at bay.