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Help Guide

Quicken and QuickBooks

In the event that you are having issues with either Quicken or QuickBooks, we have prepared this guide to assist you. If, using this guide, you are unable to resolve the issue, please contact us.

Banking Made Easy

What do I do if I have duplicate transactions after reactivating Quicken or QuickBooks?

Quicken

NOTE: There is a preference available in Quicken for Windows, “Automatically add downloaded transactions to register”. If this preference is enabled, you will have to delete the transactions in the register.

  • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting.
  • If the transactions have already been accepted to the register, they can be deleted one-by-one or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions are difficult; restore your backup file. (IMPORTANT: If the backup was not made right before the conversion, according to the instructions, do not restore one and manually delete the transactions.) 

INSTRUCTIONS:

  1. How to Edit and Delete Downloaded Investment Transactions
  2. How do I void or delete a transaction in my account register?

    a. Click Here for Detailed Instructions

  3. I have duplicate transactions in my account register:

    a. Click Here for Detailed Instructions 

QuickBooks

  • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting
  • If the transactions have already been accepted to the register, restore a backup file and repeat the activation steps

INSTRUCTIONS:

  1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center.

    a. Click Here for Detailed Instructions 

What do I do if I have duplicate accounts after reactivating Quicken or QuickBooks?

Quicken

  • First, confirm all accounts have been deactivated including hidden (Quicken)
  • If they are, delete the duplicate account from the account list and then repeat the reactivation steps

INSTRUCTIONS:

  1. Prompted to create a New Account instead of using an existing account for online services

    Note: If you have not added the account follow this article

    a. Click Here for Detailed Instructions

  2. How to hide an account

    Note: Follow step to unhide

    a. Click Here for Detailed Instructions

  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (instructions provided by the bank)
  4. How to Delete an Account

    Note: if you have added the account, follow this article

    a. Click Here for Detailed Instructions

  5. Follow the reactivation steps provided on our website

QuickBooks

  • First, confirm all accounts have been deactivated including inactive (QuickBooks) accounts
  • If they are, remove/delete downloaded transactions that do not match the register in the Online Banking Center from the incorrect account
  • Repeat the reactivation steps

 

INSTRUCTIONS:

  1. Show hidden (inactive) entries in a list
  2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

    Note:

    • This should be done for the account that was mistakenly added
    • This step must be followed to attempt to delete the account or ensure that these transactions are not included in any reporting
  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with us (Instructions provided on our website)
  4. Hide an account (or subaccount)

    Note: This should be done for the account that was mistakenly added

  5. Follow through the reactivation steps provided on our website

What do I do if I have transactions are downloading into the incorrect account due to activating an incorrect account during reactivation?

Quicken

  • Open the account register for the account that was linked incorrectly
  • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps
  • If the transactions have already been accepted to the register, restore a backup file. Ensure that you select the correct account to link to when reactivating the account within the restored backup

INSTRUCTIONS:

  1. Transactions go into the wrong account after downloading them

    a. Click Here for Detailed Instructions

QuickBooks

  • Open the account register for the account that was linked incorrectly
    • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps
    • If the transactions have already been accepted to the register, restore the backup file. Ensure to select the correct account to link to when reactivating the account within the restored backup