Help Guide

Quicken and QuickBooks

In the event that you are having issues with either Quicken or QuickBooks, we have prepared this guide to assist you. If, using this guide, you are unable to resolve the issue, please contact our customer service at 866-406-2220.

  1. Duplicate transactions after reactivating Quicken or QuickBooks: If you see duplicate transactions, your register is out of balance or you’re being asked to add an adjustment during reconciliation, please follow these steps:

    Quicken
    NOTE: There is a preference available in Quicken for Windows, “Automatically add downloaded transactions to register”. If this preference is enabled, you will have to delete the transactions in the register.

    • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting.
    • If the transactions have already been accepted to the register, they can be deleted one-by-one or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions are difficult; restore your backup file. (IMPORTANT: If the backup was not made right before the conversion, according to the instructions, do not restore one and manually delete the transactions.) 

    INSTRUCTIONS:

    1. How to Edit and Delete Downloaded Investment Transactions

       

    2. How do I void or delete a transaction in my account register?

      a. Click Here for Detailed Instructions

    3. I have duplicate transactions in my account register:

      a. Click Here for Detailed Instructions 

    QuickBooks

    • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting
    • If the transactions have already been accepted to the register, restore a backup file and repeat the activation steps

    INSTRUCTIONS:

    1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center.

      a. Click Here for Detailed Instructions 

     

  2. Duplicate accounts after reactivating Quicken or QuickBooks: If you’re unable to link your existing account and were only give the choice to add a new account, please follow these steps:

    Quicken

    • First, confirm all accounts have been deactivated including hidden (Quicken)
    • If they are, delete the duplicate account from the account list and then repeat the reactivation steps

    INSTRUCTIONS:

    1. Prompted to create a New Account instead of using an existing account for online services

      Note: If you have not added the account follow this article

      a. Click Here for Detailed Instructions

    2. How to hide an account

      Note: Follow step to unhide

      a. Click Here for Detailed Instructions

    3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (instructions provided by the bank)
    4. How to Delete an Account

      Note: if you have added the account, follow this article

      a. Click Here for Detailed Instructions

    5. Follow the reactivation steps provided on our website

     

    QuickBooks

    • First, confirm all accounts have been deactivated including inactive (QuickBooks) accounts
    • If they are, remove/delete downloaded transactions that do not match the register in the Online Banking Center from the incorrect account
    • Repeat the reactivation steps

     

    INSTRUCTIONS:

    1. Show hidden (inactive) entries in a list
    2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

      Note:

      • This should be done for the account that was mistakenly added
      • This step must be followed to attempt to delete the account or ensure that these transactions are not included in any reporting
    3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with us (Instructions provided on our website)
    4. Hide an account (or subaccount)

      Note: This should be done for the account that was mistakenly added

    5. Follow through the reactivation steps provided on our website
  3. Transactions are downloading into the incorrect account due to activating an incorrect account during reactivation. 

    Quicken:

    • Open the account register for the account that was linked incorrectly
    • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps
    • If the transactions have already been accepted to the register, restore a backup file. Ensure that you select the correct account to link to when reactivating the account within the restored backup

     

    INSTRUCTIONS:

    1. Transactions go into the wrong account after downloading them

      a. Click Here for Detailed Instructions

     

    QuickBooks

    • Open the account register for the account that was linked incorrectly
      • If the transactions have not been accepted to the register, they can be deleted one-by-one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps
      • If the transactions have already been accepted to the register, restore the backup file. Ensure to select the correct account to link to when reactivating the account within the restored backup

     

    INSTRUCTIONS:

    1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

       

      Follow through the deactivation/reactivation instructions provided on our website